Operational Teamlead (m/f/d) for Product Complaint

Kaufering near Munich
Reference No: 3729

What's the role?

In this position, you steer a team of complaint specialists in order to manage product complaints for our power tools and you define and improve the relevant processes within all related Hilti companies.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The focus of this role is on the overall responsibility for the process of product complaints in the business area electric tools & accessories and the operational lead of a team of complaint specialists. You and your team coordinate the technical investigations in collaboration with internal departments and external partners
and do technical analysis yourself also. You are in charge to distribute and document information and write reports according to internal and external standards and in consultation of legal department and development areas. You are responsible to improve and define the relevant processes.

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

Our culture of employee and performance orientation guarantees a unique working environment. Many of our employees tell us they felt immediately at home at Hilti, even during their interview.

We will provide you with everything you need to develop and achieve success in your work, including one-to-one coaching and regular feedback. We challenge and promote our employees, and we are both daring and trusting.

We'll offer you plenty of opportunities to get to know our company: Do you want to work abroad? Are you interested in a cross-divisional post within the company, or would you prefer a specialist or management role in the technical segment? At Hilti, you're guaranteed to find an exciting position that meets your personal objectives.

Why should you apply?

Your strong empathy and liking of technics you can build a bridge between sales and development. Your sound expertise on legal and approval aspects enables you to communicate and escalate in appropriate way. You have the leadership skills to implement changes to the company successfully in order to satisfy our customers with quick response on their product complaints. You have the potential to take further responsibility in future and strengthen our management pipeline.
Become a member of product care electric tools and accessories – the core business area of Hilti!

What you need is:

  • Completed degree (diploma or master) in engineering or similar with at least 3 years of experience
  • Distinctive knowledge of power tools, applications and approval standards of handheld power tools
  • Ideally experience in project management, product development or quality management 
  • Interdisciplinary leadership skills and distinctive analytical and strategic skills
  • Strong communication skills in international environment
  • Very good english skills at least and a willingness to travel abroad

During your job interview you will spend some time with us and get to know our company. Thus you will get a feeling for the job and our corporate culture.

Hilti stands for equal opportunities. We are looking forward to receiving applications from severely disabled persons and similarly disabled persons.

Contact: Hilti Entwicklungsgesellschaft mbH I Miriam Klocker I Human Resources

Should you encounter technical problems during your application, please contact mycareer-techsupport@hilti.com.

“I love the fact that my job isn’t just technical. It involves planning and dealing with people too. The culture is brilliant. It’s challenging, yes, but it’s friendly and welcoming too. It’s all about teamwork, and your ideas are really taken on board.”

- Andreas, Head of Corporate Research and Technology

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