Operational Teamlead (m/f/d) for Product Complaint
What's the role?
In this position, you steer a team of complaint specialists in order to manage product complaints for our power tools and you define and improve the relevant processes within all related Hilti companies.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With more than 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
The focus of this role is on the overall responsibility for the process of product complaints in the business area electric tools & accessories and the operational lead of a team of complaint specialists. You and your team coordinate the technical investigations in collaboration with internal departments and external partners
and do technical analysis yourself also. You are in charge to distribute and document information and write reports according to internal and external standards and in consultation of legal department and development areas. You are responsible to improve and define the relevant processes.
What do we offer?
We attach great importance to a good work-life-balance for our employees. That is why Hilti Entwicklungsgesellschaft mbH offers a comprehensive and individual benefits package:
• Flat hierarchies and career opportunities
• Company pension (employer-financed)
• Flexible working arrangements and teleworking
• Individual career and development opportunities
• Employee share in company success
Integrity, courage, teamwork and commitment are essential for Hilti – both today and tomorrow. We are proud to say that we not only talk about our values, but also live them every day.
Why should you apply?
Your strong empathy and liking of technics you can build a bridge between sales and development. Your sound expertise on legal and approval aspects enables you to communicate and escalate in appropriate way. You have the leadership skills to implement changes to the company successfully in order to satisfy our customers with quick response on their product complaints. You have the potential to take further responsibility in future and strengthen our management pipeline.
Become a member of product care electric tools and accessories – the core business area of Hilti!
What you need is:
- Completed degree (diploma or master) in engineering or similar with at least 3 years of experience
- Distinctive knowledge of power tools, applications and approval standards of handheld power tools
- Ideally experience in project management, product development or quality management
- Interdisciplinary leadership skills and distinctive analytical and strategic skills
- Strong communication skills in international environment
- Very good english skills at least and a willingness to travel abroad
During your job interview you will spend some time with us and get to know our company. Thus you will get a feeling for the job and our corporate culture.
Hilti stands for equal opportunities. We are looking forward to receiving applications from severely disabled persons and similarly disabled persons.
Contact: Hilti Entwicklungsgesellschaft mbH I Miriam Klocker I Human Resources
Should you encounter technical problems during your application, please contact email@example.com.
“I love the fact that my job isn’t just technical. It involves planning and dealing with people too. The culture is brilliant. It’s challenging, yes, but it’s friendly and welcoming too. It’s all about teamwork, and your ideas are really taken on board.”